Symmons Industries

  • Inside Sales Representative I

    Job ID
    Regular Full-Time
    Job Location
  • Overview

    Symmons Industries is a family-owned, premier domestic manufacturer of commercial and residential plumbing products. We are proudly respected in the industry for the quality of our products and customized service levels. Symmons core products were innovative and a first for the industry. Since the 1930’s Symmons has been a company committed to providing solutions. Headquartered in Braintree, Massachusetts, we are seeking a Inside Sales Representative I to join our Sales Team. 


    The Inside Sales Representative I will provide support to Symmons Sales Team (i.e. order entry, producing quotes, pricing, managing lead times, canceling and changing orders).  The ideal candidate will respond to Symmons Sales Team and Representative Agency inquiries or requests regarding Symmons products accurately and in a timely manner.


    • Determine best method to resolve basic customer service problems to ensure customer satisfaction, building strong and trusting relationships with customers
    • Manages and maintains Salesforce Opportunity data for accuracy and job tracking including, but not limited to, pipeline integrity, notes, and details on win/loss information
    • Delegates qualifying leads outside of the scope of Inside Sales Representative II to Outside Sales Representatives
    • Contacts customers in regard to pricing discrepancies, ship date changes, order updates, and other order related issues
    • Understands the account management process; develops strategies and implements plans to grow profitable sales
    • Determine best method to resolve advanced service problems to ensure. Customer satisfaction and maintain relationship between the sales person and external customer. Manage caseloads in a timely and articulate manner


    • Advanced work in Esker (order Processing), Pricing, groups, JD Edwards Courtesy holds, Advanced Salesforce skills - ability to train others.
    • Beginner to intermediate experience in Salesforce Sales Platform
    • Intermediate Computer skills in Microsoft Office Suite
    • Strong Detail orientation and ability to multi task various customers and order requests
    • Excellent written and verbal skills
    • Develops and maintains effective relationships with multiple departments; identifies key players at customers’ organization; understands and meets customers’ need
    • Able to work effectively with minimal direct oversight and make decisions with minimal review/prior approval
    • Knowledge of plumbing industry a plus
    • Highly resilient and solution oriented i.e. able to manage objections and conflicts professionally while proactively providing options for best viable solution
    • Ability to work effectively with minimal direct oversight
    • 5+ years related Call Center Customer Service Experience
    • Bachelor’s Degree Preferred and/or relevant experience
    • Sitting at workstation utilizing a computer; Ability to bend and lift to 10lbs

    Symmons Industries is a premier manufacturer of commercial and residential plumbing products, setting the standard for quality in plumbing fittings since 1939.  From the pioneering development of our pressure balancing anti-scald shower valve, to our expansive range of exceptional customized Design Studio products for the kitchen and bath - we have maintained an unrivaled commitment to quality materials, superior engineering and solid workmanship.  As an industry leader, Symmons continues to innovate within the custom fittings category, creating distinctive design solutions for premium hospitality and condominium projects.  Pairing reliable behind the wall technology with stylish and durable products in front of the wall, Symmons is truly the smart choice in plumbing.  Headquartered in Braintree, MA, Symmons is a privately-held company with regional sales offices and local representatives located throughout the United States and Canada.  For more information please visit


    Symmons offers a competitive compensation package including excellent benefits and a 401k plan with 100% match up to the first 6% of eligible wages with immediate vesting.


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