Symmons Industries

  • Design Studio Account Specialist

    Job ID
    Design Studio
    Regular Full-Time
    Job Location
  • Overview

    Symmons Industries is a family-owned, premier domestic manufacturer of commercial and residential plumbing products.  We are proudly respected in the industry for the quality of our products and customized service levels. Symmons core products were innovative and a first for the industry.  Since the 1930’s Symmons has been a company committed to providing solutions.  Headquartered in Braintree, Masschusetts, we are seeking a Design Studio Account Specialist who will work as part of a cross-functional Design Studio team to create customized solutions for our customers.   The ideal candidate will manage and organize key logistics connected to the unique projects submitted via Salesforce to Design Studio.


    • Interface directly with Sales team and assume responsibility for projects from initiation to completion (i.e. process flow of managing Salesforce case inquiries, pricing quotes, purchase order, manufacturing timelines to product delivery). Relay information to Sales and/or post all project updates to Salesforce as necessary
    • Provide information to Sales reps on design feasibility, capabilities and timing for quoting purposes
    • Enter customer purchase orders into JD Edwards system when received. Schedule and update all Design Studio job information; coordinate display (mock ups and samples) requests with Design Studio engineering team
    • Manage project timelines and help coordinate the various activities of the team, including Purchasing, Engineering and Operations.
    • Provide estimated price quotes and work directly with Sales to address any pricing inquiries and/or deviated requests
    • Analyze current methods and processes to identify constraints, and make recommendations to address those constraints to ensure Design Studio projects are delivered on time
    • Escalate key tasks to management as needed
    • Take responsibility for recommending solutions which become standards for the management of Design Studio Projects
    • Build and maintain strong customer relations with Sales, Engineering and Operations

    Working Relationships:

    • Work directly with Sales team or rep agencies for project updates
    • Liaise between Sale, Engineering, and Operations on all Design Studio project information
    • Work with all departments at Symmons in Design Studio job updates


    Skills and Qualifications:

    • Bachelor’s Degree
    • Strong organizational and time management skills
    • Ability to handle and prioritize multiple projects at once in a fast paced environment.
    • Self-motivated and flexible team player
    • Proficiency in Microsoft Office Products (Word, Excel, Outlook)
    • Strong written, verbal, and interpersonal skills


    • JD Edwards and Salesforce

    Physical Requirements:

    • Sitting at a workstation utilizing a computer for up to 8 hours a day
    • Standing and/or walking for up to 8 hours a day
    • Ability to stand, bend, squat, or kneel
    • Ability to lift and move material up to 35 pounds


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