Symmons Industries is a family-owned, premier domestic manufacturer of commercial and residential plumbing products. We are well respected in the industry for the quality of our products and customized service levels.
We have created a new role within our organization that will be focused on providing premium service to our Symmons Water Management technology customers. The Customer Success Manager will primarily focus on being a trusted advisor to our customers i.e. ultimately responsible for ensuring they are fully engaged and educated on the use of our technology, are nimble in servicing their account management needs and will be the primary contact for queries, analysis or troubleshooting solutions. They will align at the stakeholder level - building and maintaining strong relationships. Success in this role will be measured by helping our customers feel that there has been business value and ROI from their investment with Symmons. This position will align with external General Managers/Executive/Engineering levels i.e. building and maintaining strong relationships to help customers progress on their water management journey.
This role has potential opportunity to create and manage its’ own team. It reports directly to our Chief Financial Officer.
The ideal candidate must be a natural self-starter with a passion to be very consultative, share knowledge and find solutions. They should have an established background working with product launches and/or Account Management. They should have a demonstrated track record of deepening cross-functional relationships and delivering results.