Our Commitment:

At Symmons we are dedicated to delivering excellence in every aspect of our business. Our success is driven by our commitment to our core values: being customer-focused, embracing a can-do attitude, demonstrating resilience, and always striving to win as a team. We believe in fostering a positive and collaborative work environment where every team member can thrive and contribute to our shared goals.

The Opportunity:

We are seeking a dynamic and motivated ERP Systems Analyst to join our team. In this role, you will play a crucial part in helping us achieve our mission by putting our core values into action every day. If you are passionate about providing exceptional service, thrive in a fast-paced environment, and are ready to make a significant impact, we want to hear from you!

As an ERP Systems Analyst, you will support and stabilize day‑to‑day Electronic Data Interchange (EDI) and core business application operations, ensuring reliable transaction flow, accurate data integration, and timely resolution of routine operational issues. This role serves as the operational backbone for EDI and key enterprise platforms, including ERP and related applications, by owning repeatable processes, steady-state execution, and standardized support activities. It is not a system ownership or solution architecture role.  By taking ownership of daily operational responsibilities across these systems, this position enables senior technical resources to focus on advanced integrations, system enhancements, and strategic initiatives, improving throughput, reliability, and business efficiency.

• Monitor daily EDI and ERP‑integrated transaction activity (e.g., purchase orders, invoices, shipping documents) to ensure successful end‑to‑end processing.
• Investigate, triage, and resolve routine EDI, ERP, and application‑level issues, escalating complex exceptions using defined procedures.
• Support integration between EDI and ERP platforms, including data flow validation, issue identification, and coordination of fixes.
• Manage trading partner onboarding, setup, testing, and maintenance, ensuring proper data mapping between external EDI documents (e.g., 850, 810) and internal ERP formats.
• Assist with automation initiatives designed to reduce manual data entry, improve transaction accuracy, and accelerate business cycles.
• Respond to and fulfill standard EDI and application support requests with consistency, accuracy, and attention to service levels.
• Maintain documentation, procedures, and runbooks for EDI, ERP integrations, and supported applications to ensure repeatable execution and audit readiness.
• Coordinate with internal teams, ERP/EDI vendors, and third‑party providers (e.g., EDI service providers) to support connectivity, performance, and issue resolution.
• Perform routine user and access administration for supported systems, following documented controls and approval processes.
• Support basic system, data, and operational security tasks related to EDI, ERP integrations, and assigned applications.
• Identify operational improvements related to transaction automation, performance optimization, and data reliability.
• Demonstrate ownership, accountability, and attention to detail while consistently following defined operational and escalation processes.
• Support and maintain key business systems and applications, including JD Edwards (ERP), BarTender, DSI, SQL-based systems and data sources, and Business Intelligence (BI) platforms.

• Bachelor’s degree in Information Systems, Computer Science, Business, or a related field
• 2–5 years of experience in EDI operations, ERP/application support, or a related technical operations role.
• Working knowledge of EDI concepts, transaction sets, and ERP integration workflows.
• Experience supporting ERP systems and related applications in an operational, transaction‑focused environment.
• Familiarity with data mapping, integration validation, and basic SQL concepts is preferred.
• Strong organizational skills with the ability to manage recurring operational tasks with consistency and accuracy.
• Ability to collaborate effectively with technical teams, business stakeholders, vendors, and external partners.
• Clear written and verbal communication skills, with an emphasis on documentation and operational clarity.
• Self‑motivated, detail‑oriented, and comfortable working in a structured, process‑driven environment.
• Demonstrated commitment to continuous improvement, automation, and delivering reliable operational outcomes.

Company Overview:

In 1939, Paul Symmons advanced the plumbing industry by inventing the first anti-scald, pressure-balancing valve. 87 years later his legacy lives on through the Temptrol® valve, which is still made right here in the USA.

While the vision of Paul Symmons is never out of sight, we’re constantly pressing forward, challenging ourselves and the industry to be better… to do better. As we design and redesign the minute details, we’re also conscious of the bigger things, like water conservation, and energy reduction, and global impact.

That’s what we do here at Symmons – we make things right.

Headquartered in Braintree, MA, Symmons is a privately held company with regional sales offices and local representatives located throughout the United States and Canada.  For more information, please visit www.symmons.com.

Symmons offers a competitive compensation package including excellent benefits and a 401k plan with 100% match up to the first 6% of eligible wages with immediate vesting. The pay range reflects our good faith estimate at the time of posting and does not guarantee a specific wage. Actual pay will depend on skills, experience, and other job-related factors.

If you are ready to bring your passion, skills, and can-do attitude to Symmons, we invite you to apply for this exciting opportunity. Please submit your application/resume at: https://careers-symmons.icims.com